Appointments

Our receptionists have been trained to ask questions in order to navigate you to the most appropriate service.

 When booking appointments, the receptionist will ask you about the nature of your problem in order to ensure everyone gets the most appropriate appointment with the most appropriate clinician. Receptionists may direct you to another service such as Pharmacy First (pharmacy based service for minor illnesses), local walk-in centre, or may offer to book you an appointment with an allied healthcare proffesional such as a First Contact Physiotherapist, Clinical Pharmacist, Practice Nurse, Healthcare Assistant or Physician's Assosiate.

 Please be patient with our members of staff so they help you.

 Complete an e-consult online: Online Consultation e-Consult. Your e-consult will be triaged and an appropriate appointment made or action taken.

Phone us on 0208 883 1458 on the day from 8:45am or 3pm for an urgent appointment or to be added to the triage list – the doctor will assess you over the phone and offer you an appointment if required.

To request a routine appointment with a GP, Practice Nurse, Healthcare Assistant or Clinical Pharmacist:

• use our online system via Patient Access
• use your NHS account
• phone us on 020 8883 1458 
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To cancel your appointment:

• use your NHS Accountonline or via the NHS App
• Use the Patient Access site
• Phone us on 020 8883 1458 - an automated cancelation service is available
• reply CANCEL to your appointment reminder text message

Home visits are for patients who are too ill to attend the Surgery. Calls for home visits should be made between 8.45am and 10am.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

All of our patients have access to evening (Monday - Friday) and weekend appointments at one of our local HUB practices.

 The GP you will see, with your consent, will have access to your medical record.

You can book appointments Out of Hours by calling Barnet Federated GPs: 0203 948 6809 Monday-Friday 6:30pm-8pm and Saturday & Sunday 8am-8pm

Alternatively, you can book via our reception team during normal opening times.

Dr Diane Twena: Mondays and Wednesdays

Dr Sharon Lawrence: Mondays, Thursdays and Fridays

Dr Sanchita Sen: Mondays, Tuesdays and Fridays

Practice Nurse: Mondays, Wednesdays, Thursdays and Fridays

Health Care Assistant: Tuesday and Wednesday Mornings

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs